Here
we have provided sensible answers to the questions we are asked most
frequently.
If you don't
see the answer to your question, feel free to
call us and we will make every
effort to assist you.
First make sure you properly maintain your floors and carpets! (click on links to find out how)
Question: Oh no!!!! The candle accident happened and now there is wax all over my carpet. How do I remove the stain????
Answer: Click here Question:
What
method of carpet cleaning is preferred?
Answer:
There are a lot of different ways to clean a carpet. For a good,
thorough cleaning you need the following: a cleaning solution,
agitation (wand or an RX-20), ‘dwell time’ for the solution to work,
and a softened, neutralizing, hot water rinse. You also need a
truck-mounted cleaning system to be able to deliver optimum results.
Steam cleaning also serves as a disinfecting agent. The Chem/Dry
cleaners do not get the carpet as a wet, but do not provide the deep,
restoration cleaning of steam cleaning. A little longer dry time is a
small price to cay to have your carpets thoroughly cleaned. Hot water
extraction is the only method recognized by most major U.S. carpet
manufacturers. Click
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Question:
What about do-it-yourself rental carpet cleaners?
Answer: Ideally,
there should be a world of difference in a professional cleaning
versus a do-it-yourself job. Professional equipment is much more
powerful, heats the water to a much greater degree (up to 230 degrees),
and the suction power of a pro's machine is incredible next to a
rental/home steamer. Homeowners have a tendency to put too much soap,
thinking ‘more is better’ and with the inadequate suction of a rental
unit, leaves tremendous soap in the carpet, only to attract dirt. You
should be able to tell the difference between a professional cleaning
and a cleaning that involves a cheap rental machine. And while carpet
cleaning is not rocket science, there is some chemistry involved. We
also apply a neutralizer in our rinse to bring your carpet back to a
neutral pH, which keeps it from getting dirtier quicker. A properly
trained technician will know which types of spot cleaners are safe to
use on various spots and stains. At Amazing, we participate in ongoing
training and education relating to our profession so we are always up
to date on the latest technology in carpeting and cleaning methods.
Carpet cleaning tips should help you with minor every-day carpet care
techniques. More carpet cleaning tips below. Click
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Question: How
long will it take for my carpets to dry?
Answer: Steam
cleaning takes longer to dry because it is a deep clean. At Amazing we
‘dry-stroke’ the carpet, turn on all overhead fans, and open windows
(when temperatures allow). Living here in Arizona, the low humidity
helps the drying process, which will take 6-12 hours.
Make sure you bookmark this page for more carpet cleaning tips, coming
soon…
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Question:
My
carpets don’t look dirty, should I have them cleaned? Isn’t it true the
more often you clean a carpet, it will become dirtier faster?
Answer: Carpets
need to be cleaned at least once a year. Under more extreme traffic
conditions, the amount of kids and pets running in and out, wearing
shoes indoors, you might need to clean your carpets twice a year. As
far as a carpet becoming dirtier faster, my wife refuses to remove her
shoes and we have a traffic pattern between our master bedroom, bath,
and her office. To remove this traffic pattern I clean my own carpets
every three months. It is white, six-years old, and still looks
brand-new.
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Question:
How
can one carpet cleaning company be better then another?
Answer: Training,
experience, whether it is owner-operated, company guarantees,
references, type of equipment, and BBB affiliation.
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Question:
Should
you wait as long as possible to clean your carpet?
Answer: No,
even
if you vacuum a lot, there is nothing like a deep, hot water,
extraction cleaning to remove the abrasive dirt and oils. The longer
you wait to have your carpet cleaned, the more cleaning solution may be
needed to remove these pollutants. This causes more damage to your
carpet and will cause wear reducing the life-expectancy of your carpet.
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Question: I
get coupons all the time for really low whole house rates. What is the
difference between you and other companies?
Answer: Sometimes
when I am asked this, I don't even know where to begin. We all know the
old adages "if something seems too good to be true, it probably is" and
"you get what you pay for." You have invested thousands of dollars in
the carpeting in your home. Isn’t it wise to invest in the maintenance
of your carpet in the short run, so you won’t have to replace it in the
long run? Ask around--it's a guarantee some of your friends and
neighbors have used these coupon people. Find out what their
experiences have been and check the company records with the Better
Business Bureau. And remember, the bitterness of poor quality lingers
long after the sweetness of a cheap price is forgotten. We do run
specials, but our work is always 100% guaranteed.
Make sure you bookmark this page for more carpet cleaning tips, coming
soon…
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Question: Should
a carpet cleaning company be able to give you an exact price quote over
the telephone?
Answer: I
honestly cannot give you an exact quote over the phone. Here are a few
things I consider when quoting a price:
(1) First, I need to know the type of carpet being cleaned.
(2) How badly soiled the carpet is.
(3) How long it has been between cleanings.
(4) Any unusual stains, pets or otherwise.
(5) If you want major furniture moved.
(6) How many rooms, stairways, and/or square footage.
To be honest with you, the owner isn’t always accurate in their overall
size and condition estimations of their carpet. But we always agree to
price before the work is started and that is exactly what you pay.
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Question:
What
cleaning process do you use?
Answer:
Hydro-Master tuck mount steam
clean or hot water extraction
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Question: Can
you give me a step-by-step to your cleaning procedure?
Answer:
1)We
will start with a pre-inspection. At this time please point out your
areas of concern. We will advise you of any permanent staining or
damage. We will give you an honest appraisal and set job expectations
at this time.
2) We will pre-condition traffic areas with appropriate cleaning
solutions to loosen embedded soil.
3)
We rinse and extract using softened, neutralized, hot water. Depending
on the carpet’s condition we may first employee the use of the RX-20, a
top-of-the-line cleaning tool. We then ‘wand’ over the same area,
addressing the edges and re-rinsing the same area again. Additional
wand, dry strokes will get your carpet dryer, faster.
4) Apply carpet protectorant (optional but recommended).
5) Post-inspection, we have you inspect our work. We then rake the
carpet to give it a ‘finished’ look.
Other useful FAQ’s and carpet cleaning tips include..
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Question: How
long will the job take?
Answer: 1-2
hours depending on the size of the home.
Make sure you bookmark this page for more carpet cleaning tips, coming
soon…
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Question: How
long will it take to dry?
Answer: Depending
on thickness of carpet, how dirty it was, fan availability; it will
take between 6-12 hours. And yes you may walk on it, preferably without
your shoes.
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Question:
Are
your cleaning solutions safe for pet and children?
Answer:
Yes, our cleaning products are biodegradable, environmentally friendly,
and EPA compliant. Click
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Question:
How
do you treat pet stains?
Answer:
We use a combination of
germicide and enzyme.
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Question:
How
would you go about cleaning my tile and grout?
Answer: First,
we move your furniture. We then mop on a cleaning solution, letting it
dwell a moment; all the while, scrubbing your grout lines with our
specially designed brushes. We high-pressure, steam-power rinse, then
towel dry. Yes, also we clean behind the fridge!
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Question: Do
you move any furniture?
Answer:
Yes, we can. We move sofas,
tables, and chairs. However we do not move dresser, cabinets, pianos,
bed, and other large objects.
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Question:
Does
carpet protectorant really work?
Answer:
Yes,
it buys you time with spills, but its main purpose is to help release
the dirt in your carpet the next time you clean it.
Make sure you bookmark this page. We will be posting more upholstery
and textile cleaning tips, floor cleaning tips, carpet cleaning tips
and home remedies for you to be able to keep your indoor flooring in
top-notch shape. Click
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Do
you live in one of Phoenix Arizona's neighboring cities like Anthem
Arizona? No problem, we service the whole Valley of the Sun. Anthem, here we are to serve!
Our
Guarantee
One last thing I want to mention is our guarantee. It is simply this:
“If you are not satisfied we will promptly return to re-clean any and
all areas of concern.” (notice I said promptly, and that is exactly
what I mean). And if you are still not satisfied we will refund 100% of
your money.
How about this: If any spots return with-in two weeks we will gladly
return to re-clean them! Not enough? How about one month! Yes it's
true. But how can I afford to do this? Because when we clean your
carpets the spots don't come back. However if they do, so will we. Now
that is a guarantee!
Thanks for visiting our carpet cleaning tips page, we hope you've found
it helpful.
If you still have not found an answer to your problem call us today or
visit this page later for more carpet cleaning tips.
Amazing
Carpet & Tile Cleaning, INC.
10115 East Bell Road Suite 107
Scottsdale Arizona 85260 Office: 480-563-8887
Cell: 602-434-2525 amazing@scottsdale-carpet-cleaning.com
